Refund Policy — Digital Products

This Refund Policy applies to downloadable digital products purchased from Dating App Upgrade.

Because the materials are delivered digitally and may be accessed immediately, they cannot be returned in the same way as a physical product.

Nothing in this policy limits mandatory consumer rights that apply under applicable law.

If you do not receive the access email, the download link does not work, or a file cannot be opened, contact us so we can first attempt to resolve the problem.

Possible solutions may include:

• resending the access email;
• providing a replacement link;
• correcting an order-email problem;
• replacing a damaged or unavailable file;
• providing reasonable technical instructions.

A refund request may be reviewed where:

• the same order was charged more than once;
• an incorrect amount was charged;
• payment was completed but the product was not delivered;
• a technical problem permanently prevents access and cannot reasonably be resolved;
• the wrong digital product was delivered;
• applicable law provides a mandatory refund or withdrawal right.

Where permitted by applicable law, a change-of-mind refund may not be available after digital access or downloading has begun.

For customers who have a statutory withdrawal right, the right may remain available unless it has been validly waived or lost under the applicable rules for immediately delivered digital content.

Contact info@datingappupgrade.com within 14 days of the purchase or as soon as reasonably possible after discovering a technical or billing problem.

Include:

• the purchasing email address;
• the order number;
• the date of purchase;
• a short explanation of the issue;
• screenshots or technical details where helpful.

Use the subject line: Refund or Order Review — [Order Number]

We usually reply within 1–2 business days.

Each request is reviewed based on:

• the nature of the issue;
• payment and order records;
• delivery and access status;
• attempts made to resolve the problem;
• applicable consumer law.

Approval is not automatic unless required by law.

An approved refund will normally be issued to the original payment method.

The time required for the funds to appear depends on the payment provider, card issuer, or financial institution.

Refunds may be refused, where permitted by law, if there is evidence that the customer has:

• shared personal download links;
• redistributed the files;
• removed watermarks or order identifiers;
• attempted to bypass access restrictions;
• otherwise violated the personal-use license.

For refund, order, or download assistance: info@datingappupgrade.com